Our Returns Policy

  1. You may return any purchased item to ThePhysioStore.com, for any reason, for a full refund (we will also refund the return shipping cost, if the return is a result of our error.
  2. You may return all products* that are in the original packaging, unworn, unused and in the original condition when you received them within 30 days of the original purchase.
  3. If the package is damaged upon delivery, you agree that it is your responsibility to refuse to accept it. Once a package is signed for, neither ThePhysioStore.com nor the courier has any legal responsibility for the damage.
  4. If the product is defective, you agree to email sales@thephysiostore.com or call with the details of the defect.
  5. If the wrong product has been shipped, you agree to email sales@thephysiostore.com or call with the details of the error.
  6. *Please note that we cannot accept the return of opened items, some health and personal care items (for hygienic reasons and will be stated on the product page), or items returned more than 30 days past delivery.

    Please complete the form below to request a Return Merchandise Authorization (RMA) number.


    Order Information


    Product Information & Reason for Return

    I have read and agree to the Terms of Use
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